STORE POLICY
Customer Service Policy
Our team is always available to ensure your shopping experience is positive. Whenever needed, you can contact us through the following channels:
Email: atendimento@fnxboards.com.br
Phone/WhatsApp: +55 (15) 97402-7559
Service Hours: Monday to Friday, from 9 am to 6 pm
Our commitment is to respond to all requests within 48 business hours. If you have any questions about products, delivery times, or any other purchase-related matter, please contact us, and we will be happy to assist you.
Privacy and Security Policy
We are committed to protecting your privacy. All information provided by customers is used solely to process orders and improve your shopping experience. We do not share, sell, or rent your personal information to third parties, except when required by law.
Information Collection - We collect personal information, such as name, address, and email, at the time of registration and during the purchase process.
Security - We use encryption technologies (SSL) to protect your information during online transactions. Your payment data is processed securely and is never stored on our servers.
Cookies - We use cookies to enhance navigation and personalize your experience. Cookie usage can be disabled in your browser settings, but this may limit some site functionalities.
Wholesale Sales Policy
We offer special conditions for wholesale purchases.
Here’s some information to get started!
The customer must purchase a minimum quantity of products, which varies according to the item. Contact our wholesale sales department to check the minimum order requirements.
Discounts vary according to purchase volume and will be negotiated directly with our commercial department.
For wholesale sales, product delivery methods are negotiated directly with the responsible sellers.
Contact for Wholesale: comercial@fnxboards.com.br